Introduction

The difference between good and great often comes down to communication. At 80five, we don't just aim to create great websites, we aim to create unforgettable websites. The only way we can create an unforgettable website for your business is if we work in collaboration with you. Listening and sharing with each other is what leads to an unforgettable website.

Building a brilliant website shouldn’t be a confusing or disjointed experience. Whether you are embarking on the creation of a first website or a redesign, you should feel confident at every stage that you know what is happening.

For these reasons, we have launched our new Client Portal. It is a one-stop shop for all things related to the design, building and ongoing care of your website.

Why we built the Client Portal

With my previous web agency, I developed a client learning portal. This was a place where our clients could log in and access personalised videos to help them manage their website. It empowered people to easily edit their own website and cut down on ongoing costs and delays in launching changes.

Alongside the learning portal, I also tweaked the way that people were onboarded and made it easier for them to share files and sign contracts.

At the end of every web design project, I spent time reviewing the entire project and looking for any friction or issues. I would then find solutions to make the process even better for the next client.

However, all of the improvements were detached from each other and required clients to log into multiple websites. As much as I had found solutions for problems, it was never unified, not like 80five’s new Client Portal.

Now, in one single place, you can get access to everything related to the entire lifecycle of the project.

What can you do in the portal?

Let's explore the core features of the new Client Portal.

View tasks

Firstly, you can see a breakdown of any tasks assigned to you. This might be to sign a contract, pay an invoice or upload your company's logo. Rather than having your inbox flooded with loads of confusing messages about the next steps, it's all laid out on one page.

You can view, comment on, and complete all your assigned tasks. All without the need for a separate login for Trello, Notion, Asana or another project management platform.

Access invoices

There is nothing worse than someone sending you a 'final reminder' for an invoice you didn't realise you needed to pay. Imagine how frustrating it is for both parties when money is causing issues.

Rather than relying on emails to keep track of invoices, you can see all past, present and future invoices in one place. We will list all invoices, the cost and the due date for you. Then, you can settle them online with better transparency.

Open and sign contracts

We will need you to sign a contract when we first start working on your new website. You will be expected to e-sign the contract. However, what if you accidentally delete the email with the contract?

With the Client Portal, you can see all contracts in one place and press one button to e-sign them.

Upload files

Throughout the process of having a website built, you will need to share files with us. Be it logos, photos, or other files, you want to be able to quickly and easily put them in one place and even access files we share with you as easily.

Within the Client Portal, there is a section for files. This is where you can view, upload and download all files related to your website project.

Watch training videos and access support

Finally, we have not forgotten about the after-care that we have previously been so good at offering. We still have a section where you can view personalised training videos to help you edit your own website.

You can request new videos and access them all from one place. There is also a link to a support form where you can make a request for anything related to ongoing support.

Want to see it in action?

Sometimes, seeing is believing. That's why I have recorded a quick video to guide you around the Client Portal.

How can I get access?

Our new Client Portal is invite only. The only way you can get access to this innovative platform is by asking us to create an unforgettable website for you and your business.

Therefore, you better check out our web design service today and get in touch to find out more about how we can help you. One thing we can promise is that it will be an unbelievably smooth process!